Companies battle every day to keep their customers. They deploy countless tactics and have teams of employees focused on this goal.

I recall one time in my career when I shared with a co-worker that I was leaving the company and then she shared that she was interviewing

After over 20 years of working, I've learned that some companies slowly implode... maybe not implode but will not achieve their full

As a team leader, it's a constant battle to keep your team fully engaged on the tasks necessary for consistent success.