culture

The Importance of Internal Customer Service

Companies battle every day to keep their customers. They deploy countless tactics and have teams of employees focused on this goal.

Zero In on YOUR Best Leadership Strategy

Success cannot be achieved on auto pilot. When you're on auto pilot, the environment has control of you... you just move wherever and

Bleeding employees?!

I recall one time in my career when I shared with a co-worker that I was leaving the company and then she shared that she was interviewing

How Leaders Kill the Growth in their Own Companies

After over 20 years of working, I've learned that some companies slowly implode... maybe not implode but will not achieve their full

Eliminate Your Team’s Excuses

As a team leader, it's a constant battle to keep your team fully engaged on the tasks necessary for consistent success.

A Question of Accountability

With so much happening in this world, I've been thinking about accountability. As a leader, the most important thing is

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